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✦ Legal
Last updated: April 2026
No data selling
We never sell your personal data to third parties or advertisers.
Encrypted & secure
All data is encrypted in transit and at rest using industry standards.
You stay in control
Access, correct, or delete your data at any time by contacting us.
Your privacy matters to us. This policy explains exactly what data we collect, why we need it, and how we protect it. For any questions, contact privacy@tiket.africa.
Tiket ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the Tiket platform ("Platform").
By using the Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Platform.
We collect the following categories of information:
Account Information When you register, we collect your name, email address, phone number, and password.
Profile Information If you set up an organizer profile, we may collect additional information such as your organisation name, event history, and payout bank account details.
Payment Information We collect transaction details (amount, date, ticket type) to process payments and issue payouts. We do not store raw card numbers — payments are handled by our PCI-compliant payment partners.
Usage Data We automatically collect data about how you interact with the Platform — including pages visited, ticket searches, device type, browser, IP address, and referral source.
Event & Ticket Data Information about events you create or attend, including check-in timestamps and ticket status.
Communications If you contact our support team, we retain records of those communications.
We use the information we collect to:
- Create and manage your account - Process ticket purchases and organizer payouts - Send you tickets, receipts, and booking confirmations - Personalise your event discovery experience - Send relevant notifications about events you've bookmarked or purchased tickets for - Detect, prevent, and investigate fraud or abuse - Improve and develop the Platform - Comply with legal obligations
We do not sell your personal data to third parties.
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., transaction records may be retained for up to 7 years).
We take the security of your data seriously. We use industry-standard measures including:
- HTTPS encryption for all data in transit - Encrypted storage for sensitive account data - Access controls limiting who can view personal data internally - Regular security reviews and vulnerability testing
However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials private.
You have the following rights regarding your personal data:
Access — You can request a copy of the personal data we hold about you.
Correction — You can update inaccurate or incomplete data from your account settings or by contacting us.
Deletion — You can request deletion of your account and associated data. Note that some data may be retained for legal or financial compliance reasons.
Portability — You can request your data in a structured, machine-readable format.
Objection — You can object to certain uses of your data, including marketing communications.
To exercise any of these rights, contact us at privacy@tiket.africa. We will respond within 30 days.
The Platform is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will delete it promptly.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision.
Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or concerns:
Email: privacy@tiket.africa General Support: support@tiket.africa